At Hiking Equipment LLC, we stand behind the quality and performance of our outdoor gear—designed to handle trails, peaks, and rugged adventures. This policy outlines our terms for returns, refunds, and exchanges to ensure your satisfaction with purchases from hikingent.com.
 

Overview

 
Our refund and returns policy lasts 30 calendar days from the date of delivery. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
 
To be eligible for a return, your hiking gear must:
 
  • Be unused (no trail wear, dirt, scuffs, or signs of outdoor use)
  • Be in the same condition as received
  • Be sealed in its original packaging (e.g., unopened sleep bags, unremoved tags on apparel)
  • Include a receipt or proof of purchase
 

Non-Returnable Items

 
Due to hygiene, functionality, or resale viability, the following items are not eligible for return:
 
  • Used hiking boots/shoes (trail wear or dirt makes them non-resalable)
  • Worn apparel (e.g., 速干 underwear, shirts, or gloves—for hygiene reasons)
  • Clearance/sale items (marked as “final sale”)
  • Gift cards for Hiking Equipment LLC gear
 

Partial Refunds

 
Partial refunds (deducted based on product condition) are granted only in these situations:
 
  • Unused gear returned outside its original packaging (undamaged)
  • Items with minor cosmetic imperfections (not affecting performance)
  • Products returned 15–30 days after delivery (unused, in original packaging—15% restocking fee applied)
 

Refunds

 
  1. Once your return is received and inspected, we’ll send you an email to confirm receipt of the item.
  2. We’ll notify you via email if your refund is approved or rejected (e.g., for non-eligible items).
  3. Approved refunds will be processed to your original payment method within 7–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund:
 
  1. Verify your bank/credit card account (refunds may take 3–5 business days to post).
  2. Contact your credit card issuer or bank (processing delays are common).
  3. If issues persist, email us at contact@hikingent.com with your order ID and refund request details.
 

Sale Items

 
Only regularly priced hiking gear may be refunded. Clearance, discounted, or “final sale” items are non-refundable (eligible for exchange only if defective/damaged).
 

Exchanges

 
We only replace items if they are defective, damaged, or incorrect (e.g., wrong shoe size shipped):
 
  1. Email us at contact@hikingent.com with your order ID and issue details (photos of defects/damage help speed up processing).
  2. Ship the item to:
    Hiking Equipment LLC

     

    1372 Peachtree NE

     

    Atlanta, GA 30309, USA

     
     
 

Gifts

 
  • If the item was marked as a gift and shipped directly to you: You’ll receive a Hiking Equipment gift credit for the return value (sent as a digital gift card once the item is received).
  • If the gift was shipped to the purchaser first: Refunds will be sent to the gift giver (they will be notified of the return).
 

Shipping Returns

 
  • You are responsible for return shipping costs (non-refundable—costs will be deducted from your refund if approved).
  • For high-value items (e.g., backpacks, sleeping bags), we recommend using a trackable shipping service (we are not liable for lost return shipments).
  • If the return is due to a defective or incorrect item, we will reimburse your standard shipping costs (provide a shipping receipt for reimbursement).
 
Ship eligible returns to:
 
Hiking Equipment LLC

 

1372 Peachtree NE

 

Atlanta, GA 30309, USA

 
 

Need Help?

 
For refund/return questions, contact us at contact@hikingent.com with your order ID and inquiry details.